Last updated: 24 September 2026

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KIPON UK is operated by FocalSync Ltd, the official UK distributor of KIPON products.

FocalSync Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect personal information when you visit the KIPON UK website, purchase products from us or contact us.

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For the purposes of UK data protection law, FocalSync Ltd is the data controller responsible for the personal information described in this policy.

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For privacy-related enquiries, please contact:

FocalSync Ltd
Email: contact@focalsync.com

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You may also contact us using the contact form on this website.

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1. Information We Collect

Depending on how you use our website, we may collect:

• your name;

• email address;

• billing and delivery addresses;

• telephone number where supplied as part of an order or delivery;

• order and purchase information;

• payment and transaction information;

• correspondence and information you provide when contacting us;

• information relating to returns, refunds or warranty enquiries;

• camera, lens, mount or equipment information that you provide when requesting product or compatibility advice; and

• technical information relating to your use of our website, such as device, browser, IP address and cookie information where applicable.

We do not currently provide customer accounts on the KIPON UK website.

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2. How We Use Your Information

We may use your personal information to:

• process and fulfil your orders;

• process or facilitate payments;

• arrange delivery;

• provide order and delivery updates;

• process returns, refunds and warranty enquiries;

• respond to questions and customer-service requests;

• provide product and compatibility support;

• maintain the security and operation of our website;

• prevent fraud and misuse;

• maintain appropriate business, tax and financial records; and

• comply with legal and regulatory obligations.

 

3. Our Lawful Bases

Under UK data protection law, we need a lawful basis for processing personal information.

Depending on the circumstances, we may rely upon:

Contract — where processing is necessary to fulfil an order or take steps at your request before entering into a contract.

Legal obligation — where we are required to process or retain information to comply with the law.

Legitimate interests — where processing is reasonably necessary for operating, protecting or improving our business and services, provided those interests are not overridden by your rights.

Consent — where we specifically ask for your consent, including where required for optional cookies or future marketing activities.

Where processing is based on consent, you may withdraw your consent at any time.

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4. Payments

Our website currently supports payment through Wix Payments, PayPal and supported digital-wallet services including Apple Pay and Google Pay, where available.

Payment information is processed by the relevant payment provider. FocalSync Ltd does not normally receive or store your complete payment-card details.

Payment providers process personal information according to their own privacy practices and applicable data-protection requirements.

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5. Delivery

We currently use Royal Mail to fulfil customer deliveries.

Where necessary to fulfil an order, we may provide Royal Mail with information such as your name, delivery address and other contact or delivery information required to complete the shipment.

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6. Who We Share Information With

We may share personal information where necessary with organisations that help us operate our website and provide our services, including:

• Wix, which provides our website and ecommerce platform;

• payment providers such as Wix Payments and PayPal;

• Apple or Google where their respective payment services are selected;

• Royal Mail for order delivery;

• IT, hosting, security and other service providers where necessary;

• professional advisers such as accountants or legal advisers where required; and

• government bodies, regulators or law-enforcement authorities where required by law.

 

We do not sell your personal information.

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7. Cookies

Our website uses cookies and similar technologies.

Some cookies are strictly necessary for the website to operate correctly, including functionality associated with security, shopping baskets, checkout and payments.

Other cookies may be used for purposes such as functionality, analytics or marketing. Where consent is required, these cookies will only be used in accordance with the choices you make through our cookie-consent system.

You can review or change your choices using Cookie Settings on our website.

For further information, please see our Cookie Policy.

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8. Analytics and Advertising

We do not currently have separate Google Analytics, Meta Pixel, TikTok Pixel or similar advertising-tracking integrations connected through our Wix Marketing Integrations.

Our website platform may nevertheless process technical and usage information required to operate, secure and maintain the website and provide its services.

If we introduce additional analytics or advertising technologies in the future, we will update our privacy and cookie information as appropriate and obtain consent where required.

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9. Marketing Communications

We do not currently operate a regular email newsletter or email-marketing programme.

If we introduce marketing communications in the future, we will provide appropriate information and choices when you subscribe and update this Privacy Policy where necessary.

Placing an order or contacting us does not automatically subscribe you to future marketing communications.

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10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, warranty and reporting requirements.

Different categories of information may therefore be retained for different periods. Information relating to purchases and financial transactions may, for example, need to be retained for longer than a general product enquiry.

When information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely.

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11. International Transfers

Some service providers involved in operating our website or processing transactions may process personal information outside the United Kingdom.

Where international transfers take place, we will rely on appropriate protections required by applicable UK data-protection law.

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12. Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

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13. Your Data Protection Rights

Depending on the circumstances, UK data-protection law may give you rights including the right to:

• request access to personal information we hold about you;

• request correction of inaccurate or incomplete information;

• request deletion of your information in certain circumstances;

• request restriction of processing in certain circumstances;

• object to certain processing;

• request transfer of certain information where applicable; and

• withdraw consent where processing relies upon consent.

 

These rights may be subject to legal conditions or exemptions.

To exercise your rights, contact:

contact@focalsync.com

We may need to verify your identity before responding to a request.

 

14. Complaints

If you have concerns about how FocalSync Ltd handles your personal information, please contact us first so that we can investigate.

You also have the right to complain to the UK's data-protection regulator, the Information Commissioner's Office (ICO).

Information Commissioner's Office

 

15. Third-Party Websites

Our website may contain links to websites operated by other organisations.

FocalSync Ltd is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy information before providing them with personal information.

 

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, suppliers or legal requirements.

The latest version will be published on this page together with its last-updated date.