Pentax K-Pentax Q

Once your order is placed, please allow up to 2 working days for processing. Shipping will commence once the order is processed. The total lead time can be up to 5 working days.

Shipping costs will be calculated and charged at checkout.

We provide 14-day return policy for products sold. Full refund of the purchase (excluding the shipping expense) can be applicable under the following circumstances;

All accessories must be unused; all accessory packages must be unopened.

All items must be intact and undamaged (except for defects in manufacturing).

For more circumstances, please refer to more information.

If you need return, please check twice to confirm the item is not work and contact our customer service representative, let us know the detailed problem and send us some pictures for confirmation. The get a unique address for return.

We can't recieve the packages if buyer return by yourselves according to the address on shipping package. We don't solve such case and buyer should responsible for the consequences.

We ONLY accepet the return for original package. Please make sure the item have NO man-made sabotage.

We try our best to reply to your emails as soon as possible, however, due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately.

Please allow 1-2 business days for us to response.

Please give us the opportunity to resolve any problem. We understand the concerns and frustrations you might have, and will try our best to resolve the issues.

We care about our valued customers, and will always try to help you. So if you have any problems, please e-mail us immediately.